Readings

CLASS # TOPICS READINGS
1 Introduction to Operations Strategy
2 Process Concepts Hammer, Michael. The Agenda. Crown Business, 2001. Chapters 1 and 5.

Hammer, Michael. Reengineering Work: Don't Automate, Obliterate. Chap. 1 in The Reengineering RevolutionHarvard Business Review, July/August 1990.
3 Process Redesign Techniques

Pacific Bell, Siemens Rolm Communications, Bank of America. Order Management at Heatway Cases.

Hammer, Michael and Steven Stanton. The Reengineering Revolution. HarperBusiness, 1995. Chapters 1 and 7.

Hammer, Michael. The Agenda. Crown Business, 2001. Chapter 5.

4 Process Redesign Techniques (continued)

Pacific Bell, Siemens Rolm Communications, Bank of America. Order Management at Heatway Cases.

Hammer, Michael and Steven Stanton. The Reengineering Revolution. HarperBusiness, 1995. Chapters 1 and 7.


Hammer, Michael. The Agenda. Crown Business, 2001. Chapter 5.

5 Idea Marketplace
6 Process Identification and Modeling

Texas Instruments Process Model.

Hammer, Michael. The Agenda. Crown Business, 2001. Chapter 6.

7

Introduction to Clockspeed

Fine, Charles. Clockspeed: Winning Industry Control in the Age of Temporary Advantage. Perseus Books, 1998. Chapters 1, 12, Epilog.

8 Supply Chain Dynamics/3-DCE

Fine, Charles. Clockspeed: Winning Industry Control in the Age of Temporary Advantage. Perseus Books, 1998. Chapters 2-7.

9 Clockspeed Concepts (continued) Fine, Charles. Clockspeed: Winning Industry Control in the Age of Temporary Advantage. Perseus Books, 1998. Chapters 8-11.
10 Process Enterprises Hammer, Michael and S. Stanton. "How Process Enterprises Really Work in The Agenda." Harvard Business Review (November/December 1999).

Majchrzak, A., and Q. Wang. Breaking the Functional Mind-set in Process Organizations. Chapters 4 and 7 in The Agenda. Harvard Business Review (September/October 1996).
11 Leading Process Redesign Hammer, Michael and Steven Stanton. The Reengineering Revolution. HarperBusiness, 1995. Chapters 3, 6, 8 and 10.
12 Process Redesign Methodology Davenport, Reengineering a Business Process  in Hammer, Michael and Steven Stanton. The Reengineering Revolution. HarperBusiness, 1995. Chapters 2 and 4.
13 Process Implementation

Pacific Bell, Siemens Rolm Communications. Order Management at Heatway Cases.

Hammer, Michael and Steven Stanton. The Reengineering Revolution. HarperBusiness, 1995. Chapters 13, 14 and 17.

Hammer, Michael. The Agenda. Crown Business, 2001. Chapter 11.

14 Clockspeed Concepts (continued)

Read: Moving a Slow-Clockspeed Business into the Fast Lane: Strategic Sourcing Lessons from Value Chain Redesign in the Automotive Industry.

This is a version of the SMR 2002 paper on Value Chain Design.

15 Strategic Positioning

American Connector Company Case.

16 Operations Measurement & Improvement

TQM & Measurement Systems Case: Kaplan, Robert S. Texas Eastman Co. HBS Case No. 9-190-039. Boston: Harvard Business School, 1993.

17 Operations Measurement & Improvement (continued)

Gendron, Marie. Using the Balanced Scorecard. Boston: Harvard Management Update, October 1, 1997.

18 Supplier Relations

Hayes, Robert H. and Gita Mathur. Intel-Ped (A). HBS Case No. 9-693-056. Boston: Harvard Business School, 1994.

19 Capabilities Choice

Capabilities Management Case: Pisano, Gary P. Nucleon, Inc. HBS Case No. 9-692-041. Boston: Harvard Business School, 1994.

20 Product Process & Supply Chain Design

Pisano, Gary P. BMW: The 7-Series Project (A). HBS Case No. 9-692-083. Boston: Harvard Business School, 2002.

21 Standardizing Operations

Pisano, Gary P. and Sharon Rossi. ITT Automotive: Global Manufacturing Strategy - 1994. HBS Case No. 9-695-002. Boston: Harvard Business School, 2001.

22 Capabilities Strategy

Pisano, Gary P. CIBA Vision: The Daily Disposable Lens Project (A). HBS Case No. 9-696-100. Boston: Harvard Business School, 2002.