Readings

LEC # TOPICS READINGS
1 Introduction

Operations Overview
Readings

Course Introduction.

Lecture #1 Notes.

Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001.
2 Project Management

New Product Development & 3-DCE

Case

Robertson, Andrew and Stefan Thomke. Project Dreamcast: Serious Play at Sega Enterprises Ltd. (A). HBS Case No. 9-600-028. Harvard Business School Publishing, Boston, 1999.

Readings

Fine, C. Three-Dimensional Concurrent Engineering. In Clockspeed. Pp. 125-154. 

Levy, Ferdinand K., Gerald L. Thompson and Jerome D. Wiest. The ABC's of the Critical Path Method. Harvard Business Review, Boston, 1963.

3

Operations Strategy

Operations Analysis

Case

Sasser Jr., W. Earl and David C. Rikert. Burger King Corporation. HBS Case 9-681-045. Harvard Business School Publishing, Boston, 1998.

Readings

Garvin, David A. Types of Processes. HBS Note No. 9-682-008. Harvard Business School Publishing, Boston, 1981.

Maister, David H. A Note on Production Inventories. HBS Note No. 9-683-065. Harvard Business School Publishing, Boston, 1983.

A Note on Incremental Analysis.

4 Inventory Management
5 Process Technology Case

Hallowell, Roger and Tonicia Hampton. Alaska Airlines: For the Same Price, You Just Get More…. HBS Case No. 9-800-004. Harvard Business School Publishing, Boston, 2000.

6 Process Technology Case Write-up

Deighton, John and Kayla Bakshi. Webvan: Groceries on the Internet. HBS Case No. 9-500-052. Harvard Business School Publishing, Boston, 2003.

Readings

They've Got Mail.

7

Process Technology

ERP Systems

Case

Austin, Robert D., Richard L. Nolan and Mark Cotteleer. Cisco Systems, Inc.: Implementing ERP. HBS Case No. 9-699-022. Harvard Business School Publishing, Boston, 2002.

Readings

Austin, Robert D., Cedric X. Escalle and Mark Cotteleer. Enterprise Resource Planning, Technology Note. HBS Note No. 9-699-020. Harvard Business School Publishing, Boston, 2003.

8

Process Analysis

Process Flow Models

Readings

Inventory Buildup Diagrams.

Queueing Note.

9 Process Quality Case

Miller, Jeffrey G. and R. Paul Olsen. National Cranberry Cooperative. HBS Case No. 9-675-014. Harvard Business School Publishing, Boston, 1983.

10

Process Analysis

Queueing Systems

Case

Maister, David H., Shauna Doyle and Rocco Pigneri. University Health Services: Walk-In Clinic. HBS Case No. 9-681-061. Harvard Business School Publishing, Boston, 1999.

11

Process Quality

Quality Tools and Philosophies

Readings

Managing Quality Improvement.

Brassard, Michael. The Memory Jogger. Goal/QPC, 1988. (To be distributed in class).

Berwick article.

Motorola's publication, What is Six Sigma?

12

Process Quality

Toyota Production System

Case

Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995.

Readings

Triumph of the Lean Production System.

Karmarkar, Uday. Getting Control of Just-in-Time. Harvard Business Review, Boston, 1989.

13

Process Quality

Toyota Production System

Case

Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995.

Readings

Triumph of the Lean Production System.

Karmarkar, Uday. Getting Control of Just-in-Time. Harvard Business Review, Boston, 1989.

14

Process Quality

Readings

Hammer, Michael. Reengineering Work: Don't Automate, Obliterate. Harvard Business Review, Boston, 1990.

Cole. Reengineering the Corporation: A Review Essay.

See also http://www.hammerandco.com/publications.asp for additional articles by Dr. Hammer.

15

Process Quality

Management of Constraints

Readings

Goldratt and Cox. The Goal: A Process of Ongoing Improvement.

16

Supply Chain Design

No reading; Lecture on Clockspeed.
17

Supply Chain Management

Postponement

Case

Kopczak, Laura Rock and Hau Lee. Hewlett-Packard Co.: Deskjet Printer Supply Chain (A). HBS Case No. GS3A. Harvard Business School Publishing, Boston, 2001.

18

Supply Chain Management

Vendor-managed Inventory

Case

Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994.