Related Resources

A list of useful books on negotiations and conflict management is included for those who would like to learn more about some of the topics in this class.


Blake, Robert R., and Jane Srygley Moulton. Solving Costly Organizational Conflicts. Jossey Bass, 1984.

Brams, Steven J., and Alan D. Taylor. The Win-Win Solution. Norton, 1999.

Bramson, Robert. Coping with Difficult People. Anchor, Doubleday, 1981.

———. Coping with Difficult Bosses. Simon & Schuster, 1992.

Brinkman, Rick, and Rick Kirschner. Dealing with People You Can't Stand. McGraw Hill, 1994.

Cavenagh, Thomas D. Business Dispute Resolution. West Legal Studies in Business, Thomson, 2000.

Costantino, Cathy, and Christina Sickles Merchant. Designing Conflict Management Systems. Jossey Bass, 1996.

Ewing, David W. Justice in the Work Place. Harvard Business School Press, 1990.

Fisher, Roger, and William Ury. Getting To Yes. Penguin, 1981.

Goleman, Daniel. Emotional Intelligence. Bantam, 1995.

Kolb, Deborah, and Judith Williams. The Shadow Negotiation. Simon and Schuster, 2000.

Lax, David A., and James Sebenius. The Manager as Negotiator. Free Press, 1986.

Moore, Christopher. The Mediation Process. Jossey Bass, 1996.

Raiffa, Howard. The Art and Science of Negotiation. Harvard University Press, 1982.

Slaikeu, Karl. When Push Comes to Shove, A Practical Guide to Mediating Disputes. Jossey Bass, 1996.

Slaikeu, Karl and Ralph Hasson. Controlling the Costs of Conflict. Jossey Bass, 1998.

Solomon, Muriel. Working with Difficult People. Prentice Hall, 1990.

Stone, Douglas, Bruce Patton, and Sheila Heen. Difficult Conversations, How to Discuss What Matters Most. Viking, 1999.

Tannen, Deborah. You Just Don't Understand. William Morrow and Company, 1990.

Ury, William L., Jeanne M. Brett, and Stephen B. Goldberg. Getting Disputes Resolved. Jossey Bass, 1988.

Ury, William L. Getting Past No: Negotiating with Difficult People. Bantam, 1991.

. The Third Side. Penguin, 2000.

Walton, R. E., Joel Cutcher-Gershenfeld, and Robert McKersie. Strategic Negotiations. Harvard Business School Press, 1994.

Williams, Gerald. Legal Negotiation and Settlement. West, 1982.