Lecture Notes

The lecture notes listed below correspond with topics and cases covered in class during the semester. See the calendar section for a detailed list of topics, cases, readings, and study questions.

Introduction and Erik Peterson Part One (PDF)
Course Overview and Erik Peterson Part Two (PDF)
Zaplet (PDF)
Jerry Sanders (PDF)
Heidi Roizen (PDF)
Employment Models (PDF)
Apple (PDF)
Data General (PDF)
Cypress Semiconductor (PDF)
Sun Microsystems (PDF)
Jan Carlzon (PDF)
Vermeer (PDF)
Mark Pitts (PDF)
Working Environments (PDF)
Keller (PDF)
Cambridge Technology Partners (PDF)
Iggy's (PDF)
Meg Whitman (PDF)
Shouldice Hospital Case (PDF)
Building a Learning Organization (PDF)
Score (PDF)